Customer service officer France

Your challenges

• As a customer service officer you are responsible from A to Z for processing and following up customer orders in your segment and region.
• You inform your customers about our products, prices and delivery times.
• You anticipate possible obstacles and look for accurate solutions if necessary.
• In order to guarantee optimal service and quality, you work closely with your colleagues from other departments such as sales, production planning, transport, credit control, ...
• In a back-up role, if necessary, you also take to heart the follow-up of customers of your colleagues within the team.
• You will report to the customer service manager.

Your talents

• You know the importance of fast and accurate customer service from a relevant experience in a customer service function.
• You have excellent oral and written communication skills in Dutch, English and French.
• You are familiar with Excel and preferably have experience with SAP.
• You are customer and solution oriented and can adequately anticipate customer needs.
• You work accurately and are stress resistant.

What do we offer?

• You will start in an inclusive, multicultural environment within a growing & sustainable company. You will be part of 'the change'!
• You will have opportunities to take initiative, to learn from experienced colleagues and to follow training courses within an international context.
• A life outside work? Most certainly! A flexible working arrangement, with the possibility to work from home, ensures that you can realize your dreams on and off the job.
• Did we mention that we work in a traffic-free environment? So you'll definitely be home in time for dinner (and the apéro!).
• Besides the challenges we offer you, we also offer an attractive salary package with numerous fringe benefits such as meal vouchers, group insurance and hospitalization insurance.
• Finally, you can enjoy 35 days of leave.